Responsible Gaming at pjok2

1. Our Approach to Responsible Gaming

At pjok2, we believe gaming should be an enjoyable pastime — not a source of financial stress or personal hardship. Whether you enjoy cricket betting during the BPL season, spinning the reels on our slots, or playing live casino games, the experience is meant to be entertainment first and foremost. We take our duty of care to every registered player seriously, and we have built a set of responsible gaming tools that put you in control of your own play.

Problem gambling affects a small but significant number of players across all demographics and income levels. It does not discriminate. The signs can be subtle at first — spending more than intended, chasing losses, or hiding gaming activity from friends and family. pjok2 provides the tools and guidance below so that any player who needs support can access it quickly and without judgement.

2. Responsible Gaming Tools

pjok2 provides the following responsible gaming tools free of charge to all registered players. Access them anytime through your account settings or by contacting our support team at [email protected]:

3. How to Activate These Tools

Setting up responsible gaming controls on pjok2 is straightforward. Here is how to access each tool:

• Log in to your pjok2 account and navigate to Account Settings, then select the Responsible Gaming section.
• Choose the tool you want — deposit limit, session reminder, cooling-off period or self-exclusion — and follow the on-screen instructions.
• Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period before they come into force — this is a deliberate safeguard to prevent impulsive decisions.
• If you prefer, contact our support team directly at [email protected] — our team is available 24/7 and will apply any responsible gaming tool to your account on your behalf within minutes.

4. Deposit Limits Explained

Deposit limits are one of the most effective tools for managing your gaming budget. pjok2 allows you to set a maximum deposit amount over a daily (24-hour), weekly (7-day) or monthly (30-day) rolling period. Once a limit is set, the Platform will automatically block any deposit that would push your total above your chosen threshold — regardless of whether that deposit comes via bKash, Nagad, Rocket or any other supported method.

The following principles govern how deposit limits work on pjok2:

• Reducing a deposit limit takes effect immediately — the new lower limit applies to your very next deposit attempt.
• Increasing a deposit limit is subject to a mandatory 24-hour waiting period. This cooling-off window is intentional — it gives you time to reconsider before a higher limit goes live.
• All deposit limit amounts are recorded in Bangladeshi Taka (BDT). If you are unsure what limit to set, our support team can help you work through what makes sense for your personal circumstances.

5. Self-Exclusion Explained

Self-exclusion is the strongest responsible gaming tool available on pjok2. When you request a self-exclusion, your account is immediately suspended — you cannot log in, place bets, make deposits or receive bonus offers for the duration of the exclusion period. pjok2 will also take reasonable steps to remove you from promotional mailing lists during the period.

Self-exclusion periods available on pjok2 are: 1 month, 3 months, 6 months, 12 months, or permanent. Permanent self-exclusion means your account is closed and cannot be reopened. Temporary self-exclusions cannot be reversed early — if you request a 6-month self-exclusion, your account remains locked for the full 6 months regardless of subsequent requests to lift it.

6. Recognising Problem Gambling

Problem gambling can develop gradually. The following warning signs may indicate that gaming is becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use pjok2's responsible gaming tools or contact support:

If any of the above describes your situation, please do not wait. Contact pjok2 support at [email protected] immediately and ask to activate a self-exclusion or cooling-off period. There is no judgement — only support.

7. Tips for Playing Safely

Whether you are a regular player or just getting started on pjok2, the following habits will help keep your gaming healthy and enjoyable:

• Set a strict budget before you start each gaming session and stick to it — decide in advance the maximum BDT amount you are comfortable losing that day.
• Never chase losses. If you have reached your session budget, stop playing and come back another time with a fresh mindset. A loss does not create an obligation to win it back.
• Take regular breaks during longer sessions. Step away from the screen, have something to eat or drink, and give yourself time to reset — especially during high-stakes cricket betting markets.
• Treat every gaming session as entertainment with a cost — the same way you would budget for a cinema ticket or a meal out in Dhaka. If you are winning, that is a bonus, not an expectation.
• Keep gaming in balance with other activities — sports, family time, socialising and professional commitments. Gaming becomes a problem when it crowds out everything else.
• Never play under the influence of alcohol or when you are stressed, anxious or emotionally distressed. Clear decision-making is essential for responsible play.

8. Protecting Young People

pjok2 is strictly an adult platform. Only players who are 21 years of age or older and resident in an eligible jurisdiction may register and play. Age verification is a mandatory part of the registration and KYC process — all new accounts must provide a valid government-issued ID (National ID card or passport) confirming they meet the 21+ requirement before deposits or gameplay are permitted.

If you are a parent or guardian and you believe a minor in your household has accessed pjok2, please contact us immediately at [email protected]. We will investigate and take appropriate action, including closing the account and refunding any deposits made by the minor.

9. Get Support Now

If you feel that gambling has become a problem for you — or for someone you know — please reach out. You do not need to wait until things feel unmanageable. The sooner you ask for help, the easier it is to get things back on track. pjok2 support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day and Pohela Boishakh.

When you contact pjok2 support about a responsible gaming concern, your message is treated with complete confidentiality. Our support staff are trained to handle sensitive conversations with care and without judgement. You will not be penalised, mocked or dismissed for raising a concern about your gaming habits.

10. Our Commitment to You

pjok2 is committed to operating a safe, fair and transparent gaming platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna and Cox's Bazar. Responsible gaming is not a box we tick to satisfy a policy requirement. It is a genuine part of how we operate. We monitor player activity for signs of at-risk behaviour, we train our support staff to recognise and respond to gambling-related distress, and we continue to invest in improving the tools available to our players.

We also ask something of you in return: play honestly, use the tools available when you need them, and tell us if something is not working as it should. Together, we can make sure that pjok2 remains a platform that Bangladesh players can trust — for cricket betting, slots, live casino and beyond — for years to come.