pjok2 Privacy Policy

1. Introduction

pjok2 (referred to in this policy as "we", "us" or "our") is committed to protecting the personal information of everyone who uses the pjok2 Platform at https://pjok2.club. This Privacy Policy sets out in clear, plain language what data we collect from you, how we use it, who we may share it with, how long we keep it, and what rights you have in relation to it. This policy applies to all users of the Platform, including registered players, visitors who browse without an account, and anyone who contacts pjok2 support.

By registering an account with pjok2 or by continuing to use the Platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should not use the Platform. Questions about this policy may be directed to [email protected] at any time.

Your Data at a Glance

2. Information We Collect

pjok2 collects different categories of personal data depending on how you interact with the Platform. We collect only what is necessary for the specific purpose it is collected for and do not retain it for longer than needed.

Account Registration Data

• Full name, date of birth, and residential address in Bangladesh (required for account creation and age verification).
• Mobile phone number (used for account verification, login security and support communication).
• Email address (used for account notifications, promotional communications where you have opted in, and support correspondence).
• Government-issued identification documents (National ID, passport or equivalent) collected as part of the mandatory KYC process.

Financial Transaction Data

• Payment method identifiers (e.g., the last four digits of a bKash or Nagad account number) to link deposits and withdrawals to your pjok2 account. Full payment credentials are never stored by pjok2.
• Transaction history including deposit amounts, withdrawal requests, game wagers and winnings, maintained for account management and AML compliance purposes.
• Currency denomination: all financial data is recorded in Bangladeshi Taka (BDT).

Technical and Usage Data

• IP address, device type, operating system and browser type, collected automatically when you access the Platform to support security monitoring and fraud prevention.
• Gameplay data including game sessions, bet history, session duration and platform features used, collected to enable the gaming service, personalise your experience and fulfil responsible gaming obligations.
• Cookie data and similar tracking technologies as described in Section 8 of this policy.

3. How We Use Your Information

pjok2 uses personal data collected from you for the following purposes. Each purpose has a legal basis described in Section 4:

• To create and manage your pjok2 account, including identity verification (KYC), account security, password management and account settings.
• To process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and to maintain accurate transaction records for accounting and dispute resolution purposes.
• To deliver and improve the gaming service, including personalising game recommendations, displaying relevant promotions, and applying responsible gaming tools such as deposit limits and session reminders.
• To comply with legal and regulatory obligations including anti-money laundering (AML) checks, know-your-customer (KYC) requirements, and age verification to enforce the 21+ restriction.
• To detect, investigate and prevent fraudulent activity, money laundering, collusion, account sharing, the use of automated software, and any other conduct that breaches our Terms & Conditions.
• To send you account-related communications (e.g., deposit confirmations, withdrawal updates, KYC requests) and, where you have given consent, promotional communications about pjok2 offers and new game launches.

4. Legal Basis for Processing

pjok2 processes your personal data under one or more of the following legal bases:

• Contractual necessity: processing that is necessary to perform the contract between pjok2 and you as a registered player — for example, processing deposits, crediting winnings, and operating your account.
• Legal obligation: processing that is required by applicable law, including AML legislation, KYC requirements, age verification mandates and tax reporting obligations.
• Legitimate interests: processing for purposes such as fraud detection, security monitoring, platform improvement, and responsible gaming — where those interests are not overridden by your privacy rights.
• Consent: where we send you optional promotional communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time by contacting support or updating your account preferences.

5. Sharing Your Information

pjok2 does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below:

• Service providers: pjok2 works with trusted third-party companies to operate the Platform — including payment processors (for bKash, Nagad and Rocket transactions), KYC verification providers, game content suppliers such as Pragmatic Play and Evolution Gaming, and cloud infrastructure providers. These parties receive only the minimum data necessary to perform their specific function and are contractually prohibited from using it for any other purpose.
• Legal and regulatory authorities: pjok2 may disclose personal data to law enforcement, financial intelligence units or other regulatory bodies where required to do so by applicable law, court order or valid legal process. pjok2 will notify you of such disclosure where legally permitted to do so.
• Fraud prevention and AML networks: pjok2 may share data with fraud prevention services and financial crime detection networks where there are reasonable grounds to suspect money laundering or fraudulent activity involving your account.
• Business transfers: in the unlikely event that pjok2 or its business is acquired, merged or restructured, your personal data may be transferred to the new entity as part of that transaction. You will be notified of any such transfer and the new entity will be bound by this Privacy Policy or a policy that provides equivalent protection.

6. Cookies and Tracking Technologies

pjok2 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and analyse how the Platform is used. A cookie is a small data file placed on your device when you visit the Platform. Cookies do not contain your financial information or password.

Types of Cookies We Use

• Essential cookies: required for the Platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without breaking core Platform functionality.
• Analytical cookies: help pjok2 understand how players navigate the Platform, which features are most used, and where technical issues occur. This data is aggregated and anonymised where possible.
• Preference cookies: store your Platform settings such as language preference, notification preferences and responsible gaming tool configurations so they are remembered between sessions.

You can manage cookie preferences through your mobile browser settings. Disabling essential cookies will affect the functionality of the Platform. pjok2 does not use cookies for third-party advertising or tracking across other websites.

7. Data Retention

pjok2 retains personal data only for as long as it is necessary for the purpose for which it was collected or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of 5 years after account closure to comply with AML and KYC legal obligations; KYC identity documents are retained for the period required by applicable financial crime regulations; gameplay and session data is retained for 2 years for fraud prevention and responsible gaming monitoring purposes; communications data (support emails, chat logs) is retained for 2 years to resolve any subsequent disputes.

Once the applicable retention period has expired and there is no longer a legal or legitimate business reason to retain the data, pjok2 will securely delete or anonymise it. You may request early deletion of data that is not subject to a mandatory legal retention obligation — see Section 8 for your rights.

8. Your Rights Over Your Personal Data

As a player registered with pjok2, you have the following rights in relation to your personal data. To exercise any of these rights, contact pjok2 support at [email protected]. pjok2 will respond to all verified requests within 30 days:

• Right of access: you may request a copy of all personal data pjok2 holds about you, along with information about how it is processed, why it is held, and who it has been shared with.
• Right to rectification: if any personal data pjok2 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: you may request that pjok2 delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw the consent on which processing was based — subject to legal retention obligations that prevent immediate deletion.
• Right to restriction of processing: you may request that pjok2 temporarily stop processing your personal data in certain circumstances — for example, while you contest the accuracy of the data or while a request for erasure is being assessed.
• Right to data portability: where processing is based on your consent or a contract, you may request that pjok2 provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider.
• Right to object: you have the right to object to the processing of your personal data where it is based on pjok2's legitimate interests, including profiling for responsible gaming or fraud prevention purposes. pjok2 will cease that processing unless it can demonstrate compelling legitimate grounds that override your rights.

To exercise any of your rights, write to [email protected] with the subject line "Data Rights Request" and include your full name and the email address registered to your account. pjok2 may need to verify your identity before processing any request. There is no fee for exercising your rights; however, pjok2 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

9. Security of Your Data

pjok2 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data transmitted between your device and the Platform, restricted access controls so that only authorised pjok2 personnel can access personal data, regular security audits and penetration testing of the Platform infrastructure, and two-factor authentication options for your player account.

While pjok2 takes the security of your data seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pjok2 will notify you without undue delay. If you suspect that your account has been accessed without authorisation, contact support immediately at [email protected].

10. Children and Minors

The pjok2 Platform is strictly for adults aged 21 and above. pjok2 does not knowingly collect personal data from anyone under the age of 21. If pjok2 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed. If you are a parent or guardian and believe that a minor has registered on pjok2 without your knowledge, please contact [email protected] immediately. pjok2 applies strict age verification as part of the KYC process to prevent underage access to the Platform.

11. Third-Party Links

The pjok2 Platform may contain references to third-party services such as payment providers and game content suppliers. These third-party services operate under their own independent privacy policies, which pjok2 does not control. pjok2 is not responsible for the privacy practices of any third-party service. When you use a third-party payment service such as bKash or Nagad to fund your account, you are also subject to that provider's own terms and privacy policy. We encourage you to review the privacy policies of any third-party service you use in connection with your pjok2 account.

12. Changes to This Privacy Policy

pjok2 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the Platform. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via the contact information on their account. Your continued use of the Platform after the updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how pjok2 protects your data.

13. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the way pjok2 processes your personal data, please contact the pjok2 data support team. We aim to respond to all privacy-related enquiries within 5 business days. Support is available 24 hours a day, 7 days a week including Bangladesh public holidays.

Email (not a link): [email protected]